Microsoft Business Solutions Small Business
Financials Foundation Services Program
Your success depends on your system operating smoothly and
efficiently, so it's essential you have high-quality service. Microsoft
Business Solutions is pleased to provide you with services designed to
address your mission-critical needs.
Foundation Services Program
As a Microsoft Small Business Manager customer, you receive the
industry-leading combination of both Microsoft Business Solutions and
your local reselling partner, who work together to deliver award-winning
support and training.
During your first year as a Microsoft Small Business Manager
customer, you are enrolled in the annual Foundation Services Program.
This service plan includes product maintenance and a base level of
support and self-training, which serves as a solid foundation to the
strategic one-to-one services you receive from your partner.
Foundation Services Program Includes:
All Product Releases
Major upgrades, minor updates, and payroll tax changes (when you own
the U.S. Payroll Series) are available to you. By using the latest
version of Microsoft Small Business Manager, you ensure your accounting
software is compatible with the rest of your system, giving you
flexibility now and in the future.
Comprehensive Online Services
You receive access to a secure web site called CustomerSource,
designed to enhance your productivity. With CustomerSource, you can find
technical solutions on your own any time of the day, stay informed on
the latest Microsoft Business Solutions news, and connect with other
customers to build powerful business relationships.
A Foundation of Technical Support
Receive support from our award-winning support team so you can get
back to work more quickly when you have a question.
- With the Foundation Services Program, you receive
two electronic or telephone support incidents with a three-hour
guaranteed response time.
- If you need additional support, you can purchase
a five pack of support incidents with the same guaranteed response
time.
A Foundation of eLearning
Training can help you be more efficient with your new solution. With
the Foundation Services Program, you receive a subscription for one user
to the Microsoft Small Business Manager Foundation Library. This
eLearning offering provides a variety of online training sessions, a
convenient way to receive education on specific topics related to your
solution. With this library of training, you can pick up tips on
installation and implementation, learn common processes, or review
accounting basics.
You can purchase additional seats to the Foundation Library, so you
can extend the productivity benefits of eLearning to all of your users. |
